Refund Policy

At CleanNest DFW, your satisfaction is our priority. We aim to provide high-quality cleaning services and a positive customer experience. This Refund Policy outlines when refunds, credits, or re-cleans may be offered.

1. Satisfaction Guarantee

If you are not satisfied with the service you received, you must notify us within 24 hours of the cleaning.
We will return to re-clean the affected areas at no additional cost.

A re-clean must be scheduled within 7 days of the original service.

2. Refund Eligibility

Refunds are not guaranteed but may be issued in specific circumstances, such as:

The cleaning was not completed as described and issues cannot be resolved with a re-clean
We are unable to provide the service due to a mistake on our end
Significant service failures verified by our management team

Refunds are evaluated case-by-case and are typically processed to the original payment method.

3. Situations Not Eligible for Refunds

Refunds will not be issued for:

Dissatisfaction reported more than 24 hours after the service
Pre-existing damage or conditions in the home
Situations outside our control (cluttered spaces, unsafe conditions, lack of access, etc.)
Customer failing to provide accurate information at booking
Missed appointments due to customer error
Areas not included in your chosen service package

4. Cancellations & Rescheduling

Cancellations made less than 24 hours before your appointment may be subject to a cancellation fee.
Same-day cancellations or no-shows may be charged up to the full service amount.

5. Move-In / Move-Out Cleanings

These services follow stricter criteria due to the detailed nature of the work.
Refunds are generally not provided, but re-cleans may be offered within 24 hours if:
The home is empty
Conditions are the same as the initial inspection
No new dirt, debris, or traffic occurred between the service and the re-clean

6. Cleaning Access & Conditions

We reserve the right to refuse or stop service if conditions are unsafe or unsuitable (e.g., excessive clutter, infestation, biohazards).
In such cases, refunds may be partial or not issued, depending on time spent onsite.

Clean Home. Clear Mind.